Return Policy

At Proactive IT Support we endeavour to make the returning of faulty items as smooth as we can with the aim to resolve any issues as quickly as possible. 

In the unlikely event that a product is faulty, the first thing to do is to submit an RMA form. Once this has been logged with our returns department a member of our team will contact you to discuss the options available. Our new online returns form allows you to select the product you wish to RMA without having to hunt round for order numbers and serial numbers.

If there are any other questions please don't hesitate to contact us:

01604 582000 (Please note that our returns department only take calls between 2 and 4pm)

PLEASE NOTE: The majority of products we stock come with a manufacturers warranty which we have to adhere to. We are constantly in talks with the manufacturers to ensure all returns are dealt with as quickly as possible.

Any items that are deemed to have customer induced damage (i.e. bent pins on a motherboard) will be processed under a chargeable repair.

For stock rotation and Customer Error returns:

  • Approval for return is at Proactive IT Support LTD discretion and is subject to a 15% restocking fee
  • Credit will be raised at the current market value or price paid whichever is lower (before restocking fee is applied)
  • Customer returns shall be in immaculate condition and unopened and customer is responsible for associated freight costs
  • Proactive IT Support LTD reserves the right to refuse to credit any product(s) not in a satisfactory condition
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